Customer Service Representative
3 days ago
At Great Day Improvements, LLC, we are seeking a highly skilled Customer Advocate to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:- Execute the JUMP program to ensure timely and effective communication with customers
- Act as the primary point of contact for customers, handling inquiries and resolving issues in a professional and courteous manner
- Keep customers informed about project progress and provide regular updates
- Collaborate with internal teams to resolve customer concerns and provide solutions
- Maintain accurate records of customer interactions and calls
We are looking for a candidate with a minimum of two years' experience in customer service, call center, or help desk environments. You should possess excellent problem-solving skills, be proficient in technology, and have a strong ability to work independently and as part of a team.
A successful Customer Advocate will be proactive, organized, and able to think critically in fast-paced situations. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.
Performance Expectations:- Resolve customer issues within 24 hours or less
- Execute the JUMP program with 100% accuracy
- Achieve a net score of 90% or better on customer service surveys
- Secure online reviews for 10% of all installed jobs
GDI is an Equal Employment Opportunity Employer.
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