Accounts Receivable Customer Support Specialist

1 week ago


Decatur, Alabama, United States BANK INDEPENDENT Full time
Customer Service Specialist I at Bank Independent

As a Customer Service Specialist I at Bank Independent, you will be integral in providing exceptional accounts receivable management services to our clients and customers.

General Overview

Reporting to the Customer Service Manager or Supervisor, the Customer Service Specialist I will undertake various responsibilities within the Customer Service Department. These responsibilities encompass addressing customer inquiries, managing collections, performing data entry, and handling correspondence.

Key Responsibilities

  • Deliver outstanding accounts receivable management services
  • Engage with customers regarding overdue payments, billing discrepancies, and disputes
  • Utilize web-based tools to ensure high-quality service delivery
  • Communicate effectively via phone and email to assist customers in resolving billing concerns
  • Notify management of significant changes or issues in payment history
  • Process payments through online platforms
  • Assist in resolving returned check situations in accordance with departmental protocols
  • Proactively interact with customers by providing relevant information
  • Manage dispute resolution through written communication
  • Maintain precise transaction records
  • Keep detailed logs of correspondence with clients and customers
  • Investigate transactional discrepancies to ensure accurate fund allocation
  • Recommend transaction refunds or chargebacks following departmental procedures
  • Perform additional duties as assigned

Work Environment

  • Generally favorable work conditions
  • Regular monitoring for accuracy may lead to eyestrain

Minimum Qualifications

  • High school diploma or equivalent
  • Experience in phone-based customer service is advantageous

Essential Skills, Knowledge, and Abilities

  • Exceptional customer service skills over the phone
  • Ability to manage multiple tasks efficiently in a dynamic environment
  • Strong communication and teamwork skills
  • Comprehensive understanding of products, services, and operational processes
  • Familiarity with proprietary software
  • Proficient in using basic office equipment
  • Internet research skills
  • Proficient in Microsoft Office applications such as Word, Excel, and Outlook
  • Strong problem-solving abilities

Additional tasks may be assigned by management. This job description is subject to change based on organizational needs.



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