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Technical Support Specialist

2 months ago

Decatur, Alabama, United States K2 Staffing, LLC Full time
Job DescriptionOverview

K2 Staffing, LLC is seeking a skilled Helpdesk Support Level II professional. The ideal candidate will possess a solid understanding of both desktop and server technologies, including expertise in Windows operating systems and advanced networking solutions.

Key Responsibilities
  • Provide assistance to end-users with technical issues.
  • Serve as the primary contact for Windows Desktop-related inquiries.
  • Support and troubleshoot Windows Server environments.
  • Monitor alert systems and respond according to established protocols.
  • Utilize event logs to diagnose and resolve issues effectively.
  • Handle escalated service requests that require advanced troubleshooting.
  • Facilitate onboarding processes for new users.
  • Install and maintain network services and equipment.
  • Support LAN/WAN installations and ongoing maintenance.
  • Assist with network hardware setup and support.
  • Manage access control systems and related technologies.
Qualifications
  • A minimum of three (3) years of experience in roles such as IT help desk, desktop support, or IT service management.
  • Experience with network and firewall management.
  • Fundamental knowledge of troubleshooting for networks, servers, and workstations.
  • Strong customer service skills with a professional demeanor.
  • Excellent communication abilities, both written and verbal.
  • Demonstrated reliability and work ethic.
  • A proactive approach to learning and professional development.