Director of Omnichannel Experience

4 days ago


Fort Lauderdale, Florida, United States Seminole Hard Rock Support Services Full time
Omnichannel Experience Director
Hard Rock's Semaphore platform offers a seamless experience across various touchpoints. As the Director of Loyalty, you will be responsible for developing and optimizing our loyalty program to drive user engagement and retention. This role requires a strong analytical skillset, as well as the ability to generate actionable insights from customer data.

Responsibilities
  • Develop and implement a loyalty program for Semaphore users.
  • Collaborate with stakeholders to ensure a cohesive approach to the loyalty plan.
  • Analyze key metrics to identify areas for improvement.
  • Work with data and insights teams to assess program effectiveness.
  • Partner with CRM and product teams to integrate loyalty strategies.


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