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Business Development Coordinator

7 days ago

Malden, Massachusetts, United States Berlin Packaging Full time
Company Overview
Berlin Packaging is a premier supplier of rigid packaging solutions. With a strong presence in the industry, we serve virtually every end market, including automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.

Job Description
The Account Coordinator role involves performing a variety of tasks related to account and project management, customer relations, data analytics, inventory, and accounts receivable analysis. This includes working alongside other departments within Berlin to manage account onboarding and maintenance, product sourcing, pricing initiatives, purchase orders, contracts, transportation, receiving, inventory, stocking agreements, local marketing endeavors, and profit analysis.

Key Responsibilities
* Provide exceptional customer service to all accounts
* Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers
* Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer satisfaction
* Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure products are delivered on time and within specification
* Process customer invoices and conduct soft collections, as needed
* Maintain and update sales records and customer information within CRM tool; prepare and review reports as required
* Partner with sales to develop pricing and send customer quotes; ensure accurate pricing
* Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping
* Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics
* Conduct wellness calls to understand customer needs and develop actions plans where needed to improve service level