Customer Service Representative

4 weeks ago


Monroe, North Carolina, United States City of Monroe Full time

Job Summary

The City of Monroe is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Payment Center, you will be responsible for collecting funds for utilities, licenses, fees, taxes, and other collectibles.

Key Responsibilities

  • Reviews and processes payments for utility, tax, miscellaneous receivables, business license, beer and wine license, parking tickets, fire permits, lake permits, and miscellaneous funds from permit center and engineering department.
  • Issues receipts, balances cash, and assists customers.
  • Generates work orders, enters data into computer, maintains records and files, and prepares reports.
  • Reviews, logs, and processes payments for Country Club, Airport, Aquatic Center, Park and Recreation, and other City-related facilities.
  • Retrieves, enters, and balances outside drop box, monthly motor vehicle reports from county office, rental motor vehicle tax, and occupancy tax.
  • Answers incoming customer calls, assists customers via telephone and walk-ins, and responds to vendor inquiries.
  • Processes returned checks and bank drafts, including entering information to customer account history, preparing letters to customers, and completing adjustments forms.

Requirements

  • General knowledge of utility billing and collection terminology, methods, procedures, and equipment.
  • Ability to understand and follow oral and written directions, post accounts, and perform mathematical computations with speed and accuracy.
  • Skilled in the use of a variety of office machines and some typing ability.
  • Ability to establish and maintain effective working relationships with associates and the general public.

Education and Experience

Any combination of education and experience equivalent to graduation from high school and customer service and cash handling experience.

Special Requirements

Possession of an appropriate driver's license valid in the State of North Carolina.



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