Insurance Customer Service Representative

9 hours ago


Monroe, North Carolina, United States Adriana Cabrera - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused Bilingual Receptionist to join our team at Adriana Cabrera State Farm. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Use a customer-centric approach to educate customers about insurance options and provide personalized solutions.
  • Collaborate with other team members to ensure seamless communication and efficient service delivery.
  • Proactively identify and resolve customer inquiries and concerns, ensuring high levels of satisfaction.
Requirements
  • Excellent communication and interpersonal skills, with the ability to effectively relate to customers and colleagues.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Bilingual Spanish proficiency, with the ability to communicate effectively with customers and colleagues.
Benefits
  • Competitive hourly pay and commission/bonus structure.
  • Opportunities for growth and advancement within the agency.
  • Paid time off and vacation days.
  • Major medical, dental, and vision insurance.
  • 401(k) with company match.


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