Bilingual Member Service Representative II
3 weeks ago
The Member Service Representative II provides quality, front-line service to members, including account opening, maintenance functions, and providing basic loan information. This role performs a wide range of duties, possesses ample product knowledge, and assists members with a variety of services.
Key Responsibilities- Member Service & Sales: Provides a positive member experience by providing quality service in the establishment of new memberships, opening accounts, and offering solutions based on member needs.
- Account Opening & Maintenance: Accurately establishes new membership, opens accounts, resolves member issues, and any other member requests according to credit union policies and procedures.
- Administration: Complete full range of member-related administrative procedures, including retention of records.
- High School diploma or GED equivalent; 2 years' related/office experience preferred.
- Ability to accurately count, handle cash, calculate figures and amounts such as discounts and interest.
- Ability to proactively solve problems and propose appropriate solutions to members.
- Excellent verbal and written communication skills in English and Spanish.
Must be able to sit for extended periods of time, use the computer and telephone to complete work, and lift up to 30 pounds at times.
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Insurance Customer Service Representative
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Insurance Customer Service Representative
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Case Manager II Position
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Case Manager II
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