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Healthcare Operations Coordinator
2 months ago
CQ Partners is seeking a highly motivated and organized individual to manage the front office and represent our practice with professionalism.
Key Responsibilities:
- Schedule Management: Create and manage an effective patient schedule by converting inbound/outbound calls into appropriate appointments.
- Patient Experience: Ensure patients have the best experience possible with timely and courteous interactions throughout the patient experience.
- Appointment Reminders: Execute the appointment reminder process with pre-calls at 48 hours prior to appointment.
- Phone Management: Answer the multi-line phone while maintaining a polite, consistent phone manner using proper telephone etiquette and handle the caller's needs or direct the caller to the appropriate party.
- Patient Registration: Register new patients and update existing patient demographics by collecting detailed patient information including personal, insurance, and financial information.
- Patient Flow: Facilitate patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Customer Service: Respond to inquiries by patients, prospective patients, & visitors in a courteous manner.
- Intake and New Patient Forms: Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents in advance.
- Payment Processing: Process payments from patients for co-pays and uninsured visits as necessary.
- Customer Retention: Call on existing patients to promote new products and services.
- Training and Development: Apply training and development to achieve companion attendance rate, out of warranty rate, cancellation / no-show rate, referral rate, and in-bound calls to appointment rate.
- Compliance: Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies.
Requirements:
- High School Diploma required, Associates degree preferred
- 2 years front office experience
- Must be computer literate in all Microsoft Office programs.
- Must be able to work well independently and be detailed-oriented and organized.
Preferred Qualifications:
- Excellent people and customer service skills
- Ability to handle heavy phone work and provide top-notch service.
- Strong organizational skills.
- Excellent communication skills.
- Prior medical/healthcare office experience a plus
- Independent worker, thinks on their feet.
Compensation: Hourly Rate - $23-28/hr. DOE