Healthcare Customer Experience Coordinator

4 weeks ago


Sacramento, California, United States NxT Level Full time
Customer Experience Coordinator - Healthcare

The Customer Experience Coordinator plays a vital role in ensuring our members have access to the care they deserve. As a key member of our team, you will provide outreach and support to navigate our members through their healthcare journey.

Key Responsibilities:
  • Serve as a subject matter expert in healthcare procedures, protocols, and benefits to resolve member issues and inquiries.
  • Provide outbound and inbound support via phone, maintaining case ownership of Tier 1, Tier 2, and Tier 3 matters.
  • Collaborate with partners, including other departments, supplemental benefit vendors, and provider networks, to facilitate the member experience.
  • Excel in customer service, contributing to a culture of going above and beyond to ensure the highest level of member satisfaction.
Requirements:
  • Language Skills: Ability to read, interpret, and write routine reports and correspondence.
  • Mathematical Skills: Ability to perform basic arithmetic operations and understand units of American money and weight measurement.
  • Reasoning Skills: Ability to apply common sense understanding to carry out detailed instructions.
  • Basic understanding of Microsoft Office Products and computer literacy.
Preferred Qualifications:
  • Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations.
  • Outbound call center experience, including welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs.

This role is eligible for overtime and offers a competitive hourly rate of $18-$22 based on experience.



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