Fitness Center Representative

2 weeks ago


Wilmington, Massachusetts, United States Planet Fitness - The Core Group Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - The Core Group.

Job Summary

The Member Services Representative will be responsible for delivering exceptional customer service to our members, prospective members, and guests. This role requires a strong passion for fitness and health, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a positive and welcoming experience.
  • Handle all front desk-related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Take prospective members on tours of the club and respond to their questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Provide exceptional customer service, resolving issues and exceeding member expectations.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits

All staff will receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like access to Pet Insurance and Aflac.



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