PC Support Specialist

2 weeks ago


Irvine, California, United States Cenergy International Full time
Job Title: PC Support Coordinator

Cenergy International is seeking a highly skilled PC Support Coordinator to join our team. As a PC Support Coordinator, you will play a critical role in assisting the Global Service Desk by answering phones and generating tickets. You will provide technical support to increase computer user and system efficiency, investigate and resolve computer user support requirements, and install, modify, and make minor repairs to personal computer hardware and software systems.

Key Responsibilities:
  • Provide technical support to computer users to increase efficiency and resolve issues
  • Investigate and resolve computer user support requirements
  • Install, modify, and make minor repairs to personal computer hardware and software systems
  • Provide technical assistance and training to system users
Qualifications and Requirements:
  • 3 years of overall experience with Windows 10
  • Trade school course completion or Bachelor's degree in a related field (Computer Science, Mathematics, Engineering, Quantitative Methods, etc.)
  • Considerable knowledge and understanding of personal computer operations, including networks, office application software packages, email, and PC operating systems
  • Ability to apply advanced skills in area of specialization
  • Ability to implement and effectively apply continuous improvement methods
  • Ability to adapt procedures, techniques, and/or processes to meet special needs
  • Ability to work on assignments that are complex, requiring considerable judgment and initiative to resolve problems and make recommendations
  • Ability to manage several assignments simultaneously through prioritization, impact analysis, and recognition of skill levels required to complete the assignments
  • Ability to determine methods and procedures on new assignments and provide guidance to other personnel
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to respond to inquiries and effectively communicate and present information
  • Good customer service and telephone skills
  • Ability to work with other team members both locally and remotely
  • Flexible work hours, if needed
Preferred Skills:
  • Valid driver's license and current state required minimum vehicle insurance coverage
Benefits:
  • Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
  • Continuous Employment Development and Learning
  • Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
  • 401K
  • Aetna & Kaiser Group Medical Coverage
  • Dental Insurance Coverage
  • Vision Insurance Coverage
  • Basic Life Insurance & AD&D
  • Long Term Disability
  • Voluntary Short-Term Disability
  • Access to Health Joy
  • GAP Medical Coverage
  • Direct Deposit
  • Health Savings and Flexible Spending Accounts


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