IT Service Delivery Specialist

7 days ago


Cuyahoga Falls, Ohio, United States YASH Technologies Full time

Job Description:

We are seeking an experienced IT Service Delivery Specialist to join our team at YASH Technologies.

About the Role:

This is a key position responsible for delivering exceptional customer service and technical support to our clients. The successful candidate will possess excellent problem-solving skills, strong communication abilities, and a solid understanding of IT infrastructure.

Key Responsibilities:

  • Primary contact point for end users via email and web tickets
  • Troubleshoot and resolve technical issues in a timely manner
  • Qualify and open tickets for remediation of events
  • Triage tickets to respective teams
  • Regular updates and follow-up on tickets in the queue

Requirements:

  • 5-8 years of call taking experience with core Help Desk skills
  • Good documentation skills and knowledge of KB articles
  • Understanding of Enterprise IT Infrastructure setup
  • Familiarity with Active Directory and Microsoft Office 365
  • Basic understanding of applications such as Okta, Lotus Notes, Salesforce, and Minitab

Preferred Qualifications:

  • Certification in ITIL V4
  • Bachelor's or Master's degree in Computer Engineering or Information Technology

Salary Estimate: $80,000 - $110,000 per annum based on location and experience.



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