IT Service Delivery Specialist
7 days ago
Job Description:
We are seeking an experienced IT Service Delivery Specialist to join our team at YASH Technologies.
About the Role:
This is a key position responsible for delivering exceptional customer service and technical support to our clients. The successful candidate will possess excellent problem-solving skills, strong communication abilities, and a solid understanding of IT infrastructure.
Key Responsibilities:
- Primary contact point for end users via email and web tickets
- Troubleshoot and resolve technical issues in a timely manner
- Qualify and open tickets for remediation of events
- Triage tickets to respective teams
- Regular updates and follow-up on tickets in the queue
Requirements:
- 5-8 years of call taking experience with core Help Desk skills
- Good documentation skills and knowledge of KB articles
- Understanding of Enterprise IT Infrastructure setup
- Familiarity with Active Directory and Microsoft Office 365
- Basic understanding of applications such as Okta, Lotus Notes, Salesforce, and Minitab
Preferred Qualifications:
- Certification in ITIL V4
- Bachelor's or Master's degree in Computer Engineering or Information Technology
Salary Estimate: $80,000 - $110,000 per annum based on location and experience.
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