Technical Support Specialist

4 days ago


Cuyahoga Falls, Ohio, United States YASH Technologies Full time

We are seeking a highly skilled IT Infrastructure Support specialist to join our team at YASH Technologies. As a key member of our IT support team, you will be responsible for providing technical assistance and troubleshooting services to our customers.

The ideal candidate will have a strong background in IT infrastructure support, with excellent knowledge of Active Directory, O365 Administration, and hardware/software troubleshooting skills. Additionally, they will possess excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.

Key Responsibilities:

  • Provide technical assistance and troubleshooting services to customers via email and web tickets
  • Qualify and open tickets for remediation of events
  • Troubleshoot tickets before triaging to next level support
  • Triage tickets to respective teams
  • Regularly update and follow up on tickets in the queue

Requirements:

  • Bachelor's or Master's degree in Computer Engineering, Information Technology, or related field
  • 5+ years of experience in IT infrastructure support
  • Excellent knowledge of Active Directory, O365 Administration, and hardware/software troubleshooting skills
  • Strong written and verbal communication skills

Preferred Skills:

  • Certification in ITIL V4

Salary: The estimated salary for this position is $85,000 - $110,000 per year, depending on location and experience. This figure is based on national averages and may vary depending on the specific location within the United States.

Location: Cuyahoga Falls, OH (onsite)

About YASH Technologies: We are a leading provider of IT consulting and business process outsourcing services. Our team is dedicated to delivering high-quality solutions that meet the needs of our clients.



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