Technical Support Specialist
4 days ago
We are seeking a highly skilled IT Infrastructure Support specialist to join our team at YASH Technologies. As a key member of our IT support team, you will be responsible for providing technical assistance and troubleshooting services to our customers.
The ideal candidate will have a strong background in IT infrastructure support, with excellent knowledge of Active Directory, O365 Administration, and hardware/software troubleshooting skills. Additionally, they will possess excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
Key Responsibilities:
- Provide technical assistance and troubleshooting services to customers via email and web tickets
- Qualify and open tickets for remediation of events
- Troubleshoot tickets before triaging to next level support
- Triage tickets to respective teams
- Regularly update and follow up on tickets in the queue
Requirements:
- Bachelor's or Master's degree in Computer Engineering, Information Technology, or related field
- 5+ years of experience in IT infrastructure support
- Excellent knowledge of Active Directory, O365 Administration, and hardware/software troubleshooting skills
- Strong written and verbal communication skills
Preferred Skills:
- Certification in ITIL V4
Salary: The estimated salary for this position is $85,000 - $110,000 per year, depending on location and experience. This figure is based on national averages and may vary depending on the specific location within the United States.
Location: Cuyahoga Falls, OH (onsite)
About YASH Technologies: We are a leading provider of IT consulting and business process outsourcing services. Our team is dedicated to delivering high-quality solutions that meet the needs of our clients.
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