IT Support Specialist

4 days ago


Cuyahoga Falls, Ohio, United States YASH Technologies Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at YASH Technologies. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring seamless resolution of their issues and exceeding their expectations.

Job Description

The Help Desk Expert will serve as the primary point of contact for end-users, handling email and web tickets with professionalism and efficiency. Key responsibilities include:

  • Qualifying and opening tickets for remediation of events
  • Troubleshooting tickets before triaging to next level support
  • Triage Tickets to respective teams
  • Regular updates and follow-up on tickets in the queue

Additional duties include following up on tickets until closure, creating Knowledge Base Articles, and understanding basic hardware accessories/devices and peripherals.

Required Skills and Qualifications

To be considered for this role, you must possess:

  • A Bachelor's or Master's degree in Computer Engineering, Information Technology, or related field
  • 5-8 years of call-taking profile with core Help Desk skills
  • Good documentation skills, knowledge of KB articles
  • Strong writing and documentation skills

You should also have a good understanding of Enterprise IT Infrastructure setup, Active Directory, and Applications such as Okta, Lotus Notes, Salesforce, and Minitab. Additionally, 5+ years' experience supporting multiple versions of operating systems and O365 Administration using Office365 Admin Console is essential.

Salary and Benefits

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Other benefits include comprehensive health insurance, paid time off, and opportunities for professional growth and development.

About YASH Technologies

YASH Technologies is a leading provider of technology services and solutions, dedicated to helping businesses achieve their goals through innovative IT solutions. Our team is passionate about delivering exceptional service and building long-lasting relationships with our clients.



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