Senior MAC Support Specialist

3 weeks ago


Charlotte, North Carolina, United States Lighthouse Technology Services Full time

Job Title: MAC Support Specialist

Job Summary:

Lighthouse Technology Services is seeking a skilled MAC Support Specialist to join our team. As a MAC Support Specialist, you will be responsible for providing technical support for MAC end-user technologies, systems, and applications.

Key Responsibilities:

  • Serve as a subject matter expert for MAC end-user technologies, systems, and applications.
  • Perform backup and reconfiguration, restore data, and get users back up and running.
  • Work with local leadership, device management, and integrations teams to ensure a smooth and efficient process.
  • Track and report on incidents and provide timely responses to support requests, following through to ensure user satisfaction.

Requirements:

  • 3-5 years of related experience.
  • Bachelor's degree in Management Information Systems, Computer Science, Computer Information Systems, or an equivalent combination of education and experience.
  • Technical/end-user computing support, including Microsoft Windows, Microsoft Office, and Apple operating systems.
  • Apple/MAC certification is preferred.

Pay Range: $30-40/hr


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