IT Support Specialist
1 month ago
Ferretti Search is seeking a skilled IT Support Technician to join our team. As a key member of our support team, you will provide exceptional technical support to our clients, ensuring a positive experience for end-users.
Responsibilities:- Provide technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Respond to end-user product-related questions for all supported hardware, software, and applications.
- Diagnose, troubleshoot, and resolve technical issues at the desktop level.
- Provide on-site technical support, including installation of hardware or systems, software, network, and communications devices.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority and criticality.
- Administer and manage new user account creation and Active Directory database.
- At least 2 years' experience in a customer-facing deskside support/end-user computing role.
- Bachelor's Degree in computer science, MIS, or relevant field.
- Excellent communication skills, positive attitude, and engagement with end-users.
- Experience with MAC, Microsoft OS, and Microsoft Office applications.
- Exceptional soft skills and troubleshooting skills.
- Team player, good communicator, self-directed work style.
Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. We take pride in our relationship with our clients and candidates, and we believe in transparency throughout the entire process.
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