Retail Store Manager
1 day ago
About the Role:
Spectrum is seeking a highly motivated and experienced Retail Store Manager to join our team. As a Retail Store Manager, you will be responsible for leading a team of sales representatives and customer service agents to achieve sales targets and provide exceptional customer service.
Key Responsibilities:
- Lead a team of sales representatives and customer service agents to achieve sales targets and provide exceptional customer service.
- Develop and implement sales strategies to drive revenue growth and improve customer satisfaction.
- Coach and develop sales representatives to improve their sales skills and customer service abilities.
- Manage store operations, including inventory management, store appearance, and customer service standards.
- Collaborate with other store managers and district managers to achieve business objectives and share best practices.
Requirements:
- 3-5 years of sales and customer service experience, preferably in a retail environment.
- Proven track record of achieving sales targets and improving customer satisfaction.
- Excellent leadership and coaching skills, with the ability to motivate and develop a team.
- Strong communication and interpersonal skills, with the ability to work effectively with customers, sales representatives, and other stakeholders.
- Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
Preferred Qualifications:
- Bachelor's Degree or equivalent work experience.
- Management experience, preferably in a retail environment.
- Telecommunications or wireless experience, preferably in a sales or customer service role.
About Spectrum:
Spectrum is a leading provider of telecommunications and entertainment services, serving over 32 million customers across 41 states. We are committed to providing exceptional customer service and creating a positive work environment for our employees.
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