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Regional Administrative Operations Manager

2 months ago

Tennessee, United States ACRISURE Full time

About Acrisure

Acrisure stands as a prominent global leader in the Fintech sector, merging innovative technology with human expertise to deliver a diverse range of financial products and services to countless businesses and individual clients. Our mission is to connect clients with solutions that safeguard and enhance their essential assets, including Insurance, Reinsurance, Cyber Services, Mortgage Origination, and more.

With a workforce exceeding 17,000 entrepreneurial professionals across 21 countries, Acrisure has experienced remarkable growth, soaring from $38 million to $4.3 billion in revenue within a decade. Our organizational culture is characterized by an entrepreneurial spirit, fostering innovation, client focus, and an unwavering determination to succeed.

Position Overview:

We are on the lookout for a discerning and innovative Administrative Manager who will utilize our resources and tools to standardize all administrative processes and procedures effectively. This role is crucial in providing consistent and seamless support across a dynamic platform that includes both remote and onsite personnel in various office locations.

Reporting directly to the Director of Operations & Administration for the SE Platform, this position will significantly contribute to enhancing the overall efficiency and optimization of our organization. Responsibilities include the development and implementation of comprehensive administrative programs and procedures, managing administrative staff, eliminating inconsistencies, and ensuring a streamlined operational experience.

To excel in this Territory Admin role, candidates should prioritize attracting and retaining top talent while optimizing office operations to enhance quality and efficiency, all while minimizing costs. The ideal candidate will be analytical, knowledgeable, resourceful, and exceptionally organized, exhibiting a proactive mindset, strong leadership capabilities, and meticulous attention to detail.

Key Responsibilities:

  • Lead the Office Coordinator teams in Florida (and outside of Florida) to foster effective communication and collaboration to meet operational objectives.
  • Develop and refine the organization's administrative systems, processes, and procedures, transforming them into standardized programs while monitoring their success and making necessary updates.
  • Continuously identify new strategies to streamline workflows, reduce office expenses, and enhance productivity; collaborate with the operational excellence team to support optimization goals and resource utilization.
  • Manage office expenditures in accordance with the budget, ensuring any deviations are pre-approved by the Director of Operations/Admin.
  • Work closely with human resources to meet talent development and recruitment objectives.
  • Oversee employee performance, providing coaching and guidance to maximize efficiency and taking corrective actions when necessary.
  • Supervise special projects across various business functions, tracking progress toward organizational goals.
  • Evaluate, measure, and implement operational efficiencies to manage costs effectively.
  • Ensure compliance with regulations, legislation, and organizational policies through the design and implementation of relevant procedures.

Qualifications:

  • Exceptional organizational and time management skills, with a keen attention to detail.
  • Strong operational leadership, employee development, and engagement skills.
  • Professional and effective communication with all levels of management, employees, and clients; solution-focused with the ability to drive change.
  • Proficient in analyzing, interpreting, and communicating financial data and reports.
  • Ability to establish credibility and build strong relationships with internal stakeholders based on ethics, integrity, and mutual respect.
  • Capability to make timely and appropriate key business decisions.
  • Effective change management skills.
  • Proven track record of leading a team in a fast-paced environment.
  • Demonstrated initiative, teamwork, and resourcefulness in finding mutually beneficial solutions.
  • Proficient in agency management software systems.
  • Willingness to travel up to 25% annually.

Education and Experience:

  • A Bachelor's Degree or higher is preferred, or equivalent experience.
  • A minimum of 5 years of successful team leadership and/or office management experience.
  • A minimum of 5 years of experience in the insurance sector.
  • Proficient working knowledge of Epic.
  • Proficient working knowledge of Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.

Benefits & Perks:

  • Competitive Compensation.
  • Industry-Leading Healthcare.
  • Investment and Savings Opportunities.
  • Charitable Giving Programs.
  • Hybrid Work Options Available.
  • Growth Opportunities.
  • Parental Leave.
  • Generous Time Off.

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