Senior Help Desk Specialist

1 month ago


Stuart, Florida, United States MILLENNIUMSOFT Full time
Job Title: Senior Help Desk Representative

Job Summary:

The Senior Help Desk Representative will provide exceptional technical support to Liberator Medical staff, ensuring seamless access to information technologies. This role requires strong problem-solving skills, excellent communication, and a customer-centric approach.

Key Responsibilities:
  1. Customer Service:
  • Ensure customer satisfaction through prompt and effective problem resolution.
  • Investigate and utilize knowledgebase to find solutions.
  • Follow up with customers to ensure a positive experience.
Computing Information and Referral:
  • Provide general information about computing services at Liberator Medical.
  • Recognize questions beyond the scope of IT Service Desk and make accurate referrals.
Problem Resolution:
  • Work directly with customers to resolve issues accessing Liberator networked services.
  • Diagnose customer needs, conduct research, and confirm solutions.
Training:
  • Acquire and maintain knowledge of various applications and services.
  • Attend regular meetings and training activities to stay up-to-date.
Requirements:
  • High School Diploma or equivalent with IT training or degree.
  • 1 year of IT work experience or equivalent.
  • Excellent verbal and written communication skills.
  • Knowledge of commonly used concepts, practices, and procedures for end-user technical support.
  • Strong customer service experience.
  • Excellent phone etiquette.
  • Strong problem-solving and research skills.
  • Experience using Microsoft applications and cloud services.
  • Functional knowledge of Windows computing.
Work Environment:

The work environment is a temperature-controlled office with normal office conditions and moderate noise levels.



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