Retail Key Carrier Coordinator

2 weeks ago


Lincolnton, North Carolina, United States Marshalls Full time
Job Title: Retail Key Carrier Coordinator

We are seeking a highly motivated and organized Retail Key Carrier Coordinator to join our team at Marshalls Store 1450. As a Key Carrier, you will alternate between performing the role of Coordinator and occasionally taking on a leadership role in maintaining all aspects of the store.

Key Responsibilities:
  • Provide exceptional customer service and create a positive internal and external customer experience
  • Promote a culture of honesty and integrity, maintaining confidentiality and adhering to company policy and procedure
  • Act as Manager on Duty, ensuring store team performs tasks and activities in accordance with store plan and prioritizing as needed
  • Address immediate customer service issues and provide coaching to Associates
  • Exercise discretion regarding customer service policies to satisfy customers
  • Maintain accurate Associate coverage in service areas for a positive customer experience
  • Ensure Associates adhere to all operational procedures and execute opening/closing procedures according to company guidelines
  • Communicate effectively with management and Associates, providing progress updates and feedback
  • Provide recognition and coaching to Associates, partnering with Management on Associate training needs
  • Ensure adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs and supporting shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
Requirements:
  • Able to work a flexible schedule, including nights and weekends
  • Team player with effective communication and problem-solving skills
  • Knowledge of company standard software, systems, and procedures, as well as merchandise flow in stores
  • Proven ability to coach, delegate, and follow-up on multiple people/tasks
  • Able to act quickly under challenging circumstances and multitask
  • Superior communication and organizational skills with attention to detail
  • 1 year retail experience and 6 months leadership experience
Benefits:

Marshalls offers a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. Eligible Associates also receive 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Marshalls is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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