Overnight Customer Service Representative
3 weeks ago
At Crunch Fitness, we're committed to creating an inclusive and diverse workplace. As an Overnight Member Services Representative, you'll be the face of our operation, handling all preliminary guest questions and concerns while maintaining a fun and supportive atmosphere for our members.
Key Responsibilities:- Greet all members and guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in a courteous, helpful, and professional manner
- Communicate special events to members and guests
- Maintain an atmosphere that makes members feel welcome
- Facilitate all member requests or forward to a manager
- Always maintain a professional disposition
- Sell retail products
- Schedule member services: tanning, hydro-massage, etc.
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Team Member Handbook
- Obtain or maintain a valid Child/Infant CPR Certification
- Experience working with children
- Certifications, as local/state laws require
- Lift 10 lbs. on occasion
- Stand, bend, and squat with frequency
- Climb and hang decorations when needed
- All applicants must possess a high school diploma or equivalent (e.g., GED)
- To be eligible for employment at Fitness Ventures LLC, applicants must be at least 18 years of age
- All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment
Crunch Fitness is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.
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