Healthcare Patient Scheduling Specialist

7 days ago


Southampton, New York, United States HSS Full time
Overview of HSS Southampton

Hospital for Special Surgery (HSS) Southampton offers a unique blend of physician office visits and radiology services. Our team is dedicated to providing exceptional care to patients in need.


About the Role

We are seeking a highly motivated Patient Access Specialist I to join our interdisciplinary team. This multifaceted role will involve scheduling, pre-registration, and registration of patients in person and by phone using the Epic system.


Key Responsibilities
  • Provide Exceptional Customer Service: Ensure that all patients, visitors, and customers receive top-notch service.
  • Patient Interviews and Data Entry: Accurately collect and enter patient demographics, personal information, and medical history into the Epic system.
  • Collect and Scan Documents: Obtain electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage.
  • Financial Transactions: Collect co-payments and out-of-pocket payments from patients.
  • Resolve Patient Checklists and Workqueue Encounters: Manage patient checklists and workqueue encounters efficiently.

Requirements and Qualifications
  • Education: High school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
  • Experience: 0-1 years in a healthcare or related customer service field.

Benefits and Compensation

The estimated salary for this position is $32.00 per hour. In addition to a competitive hourly rate, this role also offers additional benefits consistent with the role.



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