Enterprise Customer Advocate

5 days ago


Chicago, Illinois, United States MicroStrategy Incorporated Full time

About MicroStrategy Incorporated

MicroStrategy is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends – we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

We're seeking a skilled Customer Success Manager to join our team and contribute to our mission to push the boundaries of analytics and redefine financial investment.

The Role

As a Customer Success Manager, you'll manage MicroStrategy's accounts, building strong relationships at multiple levels across the account. You'll serve as a trusted advisor to your customers, knowing their company and industry well, and be a strategic partner in optimizing their use of the MicroStrategy platform to achieve their business goals.

You'll ensure the highest customer satisfaction by working closely with our clients to understand their business objectives, challenges, and requirements. Then, you'll collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the MicroStrategy platform.

Key Responsibilities

  • Customer Onboarding: Guide new customers through the onboarding process, ensuring smooth and successful implementation.
  • Account Management: Serve as the primary point of contact for assigned customer accounts, fostering strong relationships and trust.
  • Customer Advocacy: Identify and nurture advocates among our customer base to help promote our products and services.
  • Product Training and Education: Ensure customers are fully trained and share opportunities for additional education on new features and products.

Salary: $120,000 - $150,000 per year, depending on location and experience.



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