Field Manager for Home Clean Heroes

1 week ago


Wilmington, Delaware, United States Home Clean Heroes of North Delaware Full time
Job Overview

Home Clean Heroes of North Delaware is seeking a highly skilled and experienced Field Manager/Supervisor to lead our cleaning team and provide exceptional customer service to our valued clients in the Wilmington area.

Key Responsibilities
  • Conduct in-home estimates to establish strong customer relationships and maximize close rates.
  • Provide top-notch customer service to existing and new customers.
  • Manage customer work orders, invoicing, and payment processing via our business management software.
  • Lead and manage a team of cleaning specialists, office staff, and service schedules, modifying routes and staffing schedules as needed.
  • Coach and train team members to ensure exceptional service delivery.
  • Perform quality assurance inspections and provide feedback to improve our services.
  • Manage chemical and equipment inventory, ordering supplies as needed.
  • Perform basic vehicle maintenance and repair equipment as necessary.
  • Participate in grassroots marketing efforts to promote our services.
Requirements
  • Excellent customer service and communication skills.
  • Strong leadership and organizational skills.
  • Computer savvy with experience using business management software.
  • Positive attitude and strong work ethic.
  • Experience managing teams and coordinating schedules.
  • Sales-focused individual with a proven track record of success.


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