Operations Manager

3 weeks ago


Wilmington, Delaware, United States Home Clean Heroes Full time
About Home Clean Heroes

Home Clean Heroes is a reputable residential cleaning company dedicated to providing a safe and reliable work environment for its employees. As a key member of our team, you will be responsible for managing the day-to-day operations of Home Clean Heroes of North Delaware, ensuring top-notch cleaning services and exceptional customer experiences for our valued clients in the Wilmington area.

Key Responsibilities
  • Develop and implement strategies to maximize efficiency and profitability in residential cleaning operations.
  • Conduct in-home estimates and oversee the process to establish strong customer relationships and drive sales growth.
  • Lead the hiring and training of cleaning teams, ensuring they meet the highest standards of quality and customer satisfaction.
  • Proactively engage with existing customers through various communication channels to foster loyalty and retention.
  • Provide exceptional customer service to existing and new customers, addressing their needs and concerns in a timely and professional manner.
  • Manage customer work orders, invoicing, and payment processing through our business management software.
  • Oversee the management of cleaning specialists, office staff, service schedules, and vehicle routing, making adjustments as needed to ensure optimal performance.
  • Manage inventory of materials, chemicals, and equipment, ensuring they are properly stocked and maintained.
  • Collaborate with the owner to oversee financial aspects of the business, including budget management and top-line income statement performance.
  • Represent the company in local and community-based marketing initiatives as directed by the owner.
Requirements
  • Proven sales experience and a customer-focused mindset.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
  • Proficiency in computer software and strong user skills.
  • A positive attitude, strong leadership skills, and a high level of organization.
  • Experience in managing teams and coordinating office staff.
  • A basic understanding of financial metrics and experience managing to a budget.
  • Preferably, experience in a route-based service business.
Compensation

$53,000 - $60,000 per year, including a comprehensive benefits package and variable compensation based on business performance.



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