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Cloud Infrastructure Manager
2 months ago
Position: This role is responsible for establishing infrastructure architecture strategies, standards, and management practices, encompassing disaster recovery, security, systems, servers, applications, monitoring, performance, and storage. The individual will lead a team of systems engineers tasked with overseeing server, cloud, and application management. This strategic position is crucial for ensuring reliable 24/7 operations and championing Blaze Credit Union's transition to a Cloud-centric approach.
Key Responsibilities
- Collaborate with IT leadership to evaluate and implement a hybrid server infrastructure that integrates a Cloud-based strategy.
- Continuously assess current patching and software deployment processes with other IT leaders to identify risks and bottlenecks, implementing solutions to achieve uninterrupted uptime and enhanced security in support of DevOps and CI/CD practices.
- Work alongside the Information Security team to advance key initiatives related to information security and IT risk, ensuring compliance and addressing audit findings.
- Establish and manage processes and controls that guarantee maximum uptime, ongoing improvement, and swift service for both on-premises and Cloud workloads.
- Design and execute a comprehensive Disaster Recovery strategy for critical systems and server infrastructure, ensuring resilience and eliminating single points of failure.
- Oversee the design, implementation, deployment, management, and maintenance of IT systems, including applications, servers, storage, and databases, to ensure proactive identification and resolution of issues.
- Set service level agreements (SLAs) and operating level agreements aligned with organizational objectives and customer requirements.
- Manage relationships with third-party vendors, ensuring accountability for outsourced functions and negotiating contracts to meet service level expectations.
- Establish standardized processes and key operational metrics to effectively monitor performance and operations.
Additional Responsibilities
- Adhere to applicable laws and regulations, including but not limited to the Bank Secrecy Act and the Patriot Act.
- Embody Blaze's core values – Ambassador, Achievement, Ambition, Ability, and Attitude.
- Maintain regular and predictable attendance.
- Perform other duties as necessary to support effective departmental operations.
Qualifications
- Bachelor's degree in computer science or a related field preferred, or equivalent experience.
- 7 to 8 years of IT experience, with a focus on cloud technologies, infrastructure, data centers, messaging, collaboration, and wide area networks.
Essential Skills
- Possess a positive outlook, pleasant demeanor, decisiveness, and professionalism.
- Demonstrate analytical thinking, even in uncertain situations.
- Exhibit flexibility and adaptability in a dynamic environment.
- Show strong diligence and customer service skills.
- Ability to manage multiple tasks effectively.
- Strong organizational and planning capabilities.
Communication Proficiency
Ability to develop and implement effective responses to staff and members, documenting and refining processes to enhance operational efficiency; written communications should leverage expert knowledge from the field, whether as an individual contributor or in a managerial capacity.
Physical Requirements
Ability to sit and stand; answer calls; operate a computer; interact with internal staff and the public; travel as necessary; lift up to 20 lbs.
Blaze Credit Union values diversity and encourages a wide range of applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.