Senior Client Advisor

2 weeks ago

Santa Clara, California, United States FERRAGAMO USA, Inc. Full time
About the Role

FERRAGAMO USA, Inc. is seeking a highly skilled and experienced Senior Client Advisor to join our team at our Santa Clara location. As a Senior Client Advisor, you will be responsible for providing exceptional customer service and creating memorable experiences for our clients.

Key Responsibilities
  • Inclusive Leadership
    • Demonstrate active leadership on the selling floor, driving individual and team objectives and being accountable for sales results.
  • Collaboration
    • Collaborate with peers to drive results and pave the way for the team through authenticity, empathy, and best practices.
    • Actively create a positive work environment through teamwork and collaboration.
    • Assist operations team by maintaining stock of designated area on selling floor and in stock room.
  • Customer Centricity
    • Transform each client experience into magical moments by creating a hand-crafted experience and engaging in the selling ceremony.
    • Cultivate a long-term authentic bond with clients through personalized connections by making them feel the experience is truly about them.
    • Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision.
    • Promote cross-selling to increase UPT sales metrics.
    • Capture customer data in the company's CRM database to connect with clients to maintain and develop relationships.
  • Agility
    • Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
    • Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes and ready-to-wear.
    • Clearly understand company-set KPIs and exhibit the ability to identify strategies to enhance performance standards.
    • Takes an aggregate approach to identify and recommend merchandise across all channels.
  • The Qualifications
    • A caring and intuitive Senior Client Advisor with a passion for style.
    • Acting and thinking first of the client and their experience, having an in-depth knowledge of the desires, needs, and expectations of luxury clients.
    • Being a master of storytelling and the art of asking engaging questions.
    • Computer knowledge to track inventory.
    • Proficient English language skills; knowledge of second language preferred.
    • Previous retail sales experience preferred, luxury retail experience a plus.
    • Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
    • Ability to effectively communicate with customers, peers, and management.
    • Ability to communicate on the telephone with proper etiquette.
    • Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
    • Ability to work as part of a team and take initiative independent of direct supervision.
    Work Environment

FERRAGAMO USA, Inc. is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Ferragamo is committed to providing reasonable accommodation to applicants and employees with disabilities. Please tell us if you require reasonable accommodation to apply for a job or to perform your job.

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