Customer Service Representative

2 weeks ago


Riverside, California, United States CJ Logistics Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at CJ Logistics America. As a key member of our Customer Service Office, you will be responsible for providing exceptional customer service to internal and external customers, ensuring all paperwork is complete and error-free, and maintaining schedules. If you have a strong ability to multitask, excellent communication skills, and a positive approach to all interactions, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide a high level of customer service to internal and external customers
• Maintain inbound and outbound schedules
• Complete paperwork to ensure accuracy and prepare orders for distribution
• Process and schedule all carrier appointments
• Communicate with customers on scheduling issues
• Sign drivers in and out of the facility, verifying all paperwork
• Assign dock doors to inbound and outbound loads
• Maintain door accuracy and yard report for trailer inventory
• Process Bills of Lading and associated shipping and receiving documents
• Reconcile inbounds with packing slips and coordinate drop lot activity
• Work closely with shift management and leads to achieve shift goals
• Report errors and/or issues to leadership to ensure accuracy
• Participate in all training programs provided
• Perform all duties in a safe and timely manner

Requirements

• High School Diploma/GED equivalent required
• PC experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Previous warehouse management systems (WMS) experience preferred
• Basic math and reading skills necessary
• Detail-oriented with the ability to perform multiple tasks in a fast-paced environment
• Ability to follow oral and/or written instructions
• Good interpersonal skills and ability to work with internal and external customers

Preferred Qualifications

• Previous Shipping and Receiving experience in a warehouse environment

What We Offer

We offer a competitive salary range of $21.25 to $25.94, a positive work environment, and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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