Service Dispatcher Professional

1 week ago


Victor, New York, United States John W Danforth Company Full time
About the Role

We are seeking a highly organized and customer-focused Service Dispatcher to join our team at John W. Danforth Company. As a key member of our service department, you will play a critical role in ensuring efficient and effective service delivery.

Key Responsibilities:

  • Manage daily assignments for field technicians, coordinating with regional service managers and construction departments to ensure prompt site coverage.
  • Oversee order tracking, price quotations, time and materials processing, payroll inputs, and service report audits to maintain accurate records.
  • Provide customers with timely and courteous responses, facilitating interactions on behalf of regional service managers as needed.
  • Dispatch field technicians and drivers daily, scheduling contractual maintenance appointments and maintaining organized schedules for distribution to service managers and field staff.

Requirements

  • 2-3 years of office experience in a professional setting, with proficiency in Microsoft Outlook, Excel, and Word.
  • Demonstrate excellent phone etiquette and verbal communication skills, fostering a positive attitude and work environment.
  • Possess strong organizational abilities, prioritizing tasks efficiently and representing the company in a professional manner.

What We Offer

  • A competitive benefits package, including medical, dental, vision, life, disability, paid time off, 401(k) with company match, and ESOP participation.
  • An estimated salary range of $45,000-$55,000, based on qualifications, training, prior work experience, and location.


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