Mechanical Service Specialist
1 week ago
We are seeking a highly motivated and organized Service Dispatcher to join our team at John W. Danforth Company. As a key member of our service department, you will play a critical role in delivering exceptional customer service and ensuring efficient service delivery.
Key Responsibilities:
- Manage daily assignments for field technicians, coordinating with regional service managers and construction departments to ensure prompt site coverage.
- Oversee order tracking, price quotations, time and materials processing, payroll inputs, and service report audits to maintain accurate records.
- Provide customers with timely and courteous responses, facilitating interactions on behalf of regional service managers as needed.
- Dispatch field technicians and drivers daily, scheduling contractual maintenance appointments and maintaining organized schedules for distribution to service managers and field staff.
Requirements
- 2-3 years of office experience in a professional setting, with proficiency in Microsoft Outlook, Excel, and Word.
- Demonstrate excellent phone etiquette and verbal communication skills, fostering a positive attitude and work environment.
- Possess strong organizational abilities, prioritizing tasks efficiently and representing the company in a professional manner.
What We Offer
- A competitive benefits package, including medical, dental, vision, life, disability, paid time off, 401(k) with company match, and ESOP participation.
- An estimated salary range of $45,000-$55,000, based on qualifications, training, prior work experience, and location.
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