Digital Experience Director

7 days ago


San Diego, California, United States ServiceNow Full time
About the Role

We are seeking a seasoned Digital Experience Director to lead our team of UX consultants in delivering exceptional customer experiences. As a key member of our global customer success organization, you will be responsible for managing a high-performing team that helps customers unlock business value and accelerate their digital transformation journey.

Key Responsibilities:
  • Hire, coach, and lead a team of UX consultants to achieve ServiceNow business goals and promote a high-performance culture.
  • Responsible for all aspects of employee performance management, including career development, performance reviews, and individual development plans.
  • Build and leverage strategic relationships with Outsourced Strategic Partners (OSPs) and higher education facilities to source future talent.
About the Company

ServiceNow is a global market leader in providing innovative AI-enhanced technology solutions. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better. With over 8,100 customers worldwide, including 85% of the Fortune 500, we are committed to making the world work better for everyone.

Salary and Benefits

The estimated salary range for this role is $163,000 - $254,650, plus equity (when applicable), variable/incentive compensation, and benefits. We also offer health plans, a 401(k) Plan with company match, ESPP, matching donations, flexible time away, and family leave programs.



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