Sales Support Representative

4 days ago

Austin, Texas, United States Sock Club Full time
About the Role

We are seeking a highly organized and detail-oriented Sales Support Representative to join our dynamic team at Sock Club. As a key member of our sales team, you will play a crucial role in facilitating seamless interactions with our clients, including global giants and individual startups across various industries.

Responsibilities
  • Support Across the Sales Pipeline: Assist Account Managers in guiding clients through various stages of the sales pipeline, from initial onboarding to production.
  • Customer Inquiries: Respond to customer inquiries and provide information on products, pricing, timelines, and order statuses.
  • Order Processing and Tracking: Efficiently manage Purchase Orders and create check-out carts for our clients. Monitor order progress to ensure on-time delivery.
  • Data Management: Maintain detailed customer records and sales data within our CRM system, ensuring data integrity and easy access for the sales team.
  • Product Expertise: Develop a comprehensive understanding of our company products and services to provide effective customer assistance and sales support.
  • Highly Collaborative: Foster collaboration with the sales team and other departments to optimize sales operations and enhance customer satisfaction.
  • Problem-Solving Abilities: Proactively identify and resolve issues related to orders, customer inquiries, and sales processes, ensuring efficient problem resolution.
  • Communication Skills: Possess excellent written and verbal communication abilities to interact effectively with customers, the sales team, and other departments.
  • Adaptability: Remain flexible and adaptable in a dynamic environment, readily adjusting to changing priorities and new challenges.
Requirements
  • 1+ years of customer service or internal teams support experience
  • Excellent written and verbal, communication, and interpersonal skills
  • Strong attention to detail coupled with exceptional time management skills
  • A customer-focused approach to managing inquiries and solving problems
  • Experience with CRM software (HubSpot knowledge a plus)
  • Bachelor's Degree
What We Offer
  • Unlimited PTO policy
  • Health, dental, and vision benefits package
  • 401K Match
  • Casual and upbeat office environment
  • Hybrid work week: In office Tuesday-Thursday

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