Sales Professional

2 weeks ago


Woodland Hills, California, United States Lexus of Woodland Hills Full time

Job Overview: As a Sales Professional at Lexus of Woodland Hills, you will be responsible for selling new and pre-owned vehicles to customers through various marketing channels, including the internet, phone, and walk-in traffic. This role requires strong communication and negotiation skills, with the ability to effectively communicate with customers and negotiate sales agreements.

Key Responsibilities:

  • Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; and explaining warranties and services.
  • Helps customer with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies.
  • Conducts vehicle test drives and ensures all speed limits and other rules of the road are followed.
  • Continuously learns about product updates, features, accessories, and inventory and their benefits to the customer.
  • Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements.
  • Learns to overcome objections, ask for the sale, negotiate price, complete sales or purchase agreement, and explain and offer warranties service and finance.
  • Maintains accurate sales documentation.
  • Maintains high CSI (Customer Satisfaction Index) - a MUST.
  • Maintains an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions.
  • Negotiates sale closure in a clear, concise, and highly ethical fashion.
  • Prospects daily for potential customers and maintains consistent rapport with previously sold customers.
  • Provides sales management information by completing required reports.
  • Attends sales meetings and training sessions as required.
  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.
  • Follows all company policies and procedures.
  • Realizes that business is built on customer satisfaction and is devoted to guaranteeing satisfaction to our customers.
  • Establishes personal goals that are consistent with the dealership's standards of productivity and devises a strategy to meet those goals.

About You:

  • 2-3 years' automotive Internet Sales experience preferred.
  • Previous Internet Sales or Customer Service experience (any industry) a plus.
  • Able to achieve goals with limited direct supervision.
  • Able to multi-task.
  • Excellent client/customer service and satisfaction skills.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Must be Internet savvy with excellent written and internet communication skills.
  • Excellent telephone and customer service skills, including the ability to smile.
  • Must be able to develop relationships with vendors.
  • Must be able to work well in a process-driven environment.
  • Must conduct oneself in a professional manner at all times.
  • Must have confidence in your ability to be successful.
  • Must strive to respect and facilitate teamwork within all departments.
  • Professional appearance and work ethic.
  • Self-starter and self-motivator.
  • Bilingual a PLUS.
  • Lexus experience a PLUS.

Salary Range: The estimated annual salary range for this position is between $60,000 and $80,000, based on experience.



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