Student Enrollment Associate

1 week ago


Albuquerque, New Mexico, United States University of New Mexico Full time
Job Summary

The Senior Student Enrollment Associate is a key role at the University of New Mexico, serving as the primary point of contact for students, alumni, parents, faculty, and staff. This entry-level position requires excellent customer service skills, with a focus on delivering accurate information, documenting interactions, and demonstrating empathy.

Key Responsibilities
  • Provide exceptional customer service through inbound calls and live chats, addressing a wide range of inquiries, including complex ones.
  • Deliver accurate information, document interactions, and demonstrate empathy in all communications.
  • Maintain confidentiality and uphold the University's Standards of Excellence.
  • Collaborate with team members to ensure efficient service delivery and contribute to overall team goals.
Requirements
  • High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution may be substituted for experience on a year-for-year basis.
  • Successful experiences in customer service roles, with a focus on providing support in higher education settings.
  • Knowledge of university systems, including Admissions, Financial Aid, Scholarships, Records & Registration processes.
  • Exceptional communication skills, with the ability to clearly convey challenging and complex information.
  • Strong problem-solving abilities, with a proven track record of effectively addressing and resolving challenging inquiries in real time.
  • Empathy and interpersonal skills that foster supportive interactions with students, alumni, and parents.
  • Demonstrated teamwork & collaboration skills that promote team cohesion and create a positive work environment.
  • Strong commitment to confidentiality and ethical standards, with experience in managing sensitive information.
Working Conditions

This is a regular, full-time position with a competitive hourly rate of $18.81 to $20.00. The University of New Mexico provides a comprehensive package of benefits, including medical, dental, vision, and life insurance, as well as educational benefits through the tuition remission and dependent education programs.



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