Hotel Assistant Operations Manager
4 days ago
Role Summary
As the Assistant Head Housekeeper at Hampton Inn of Provo, you will be responsible for overseeing the operations of the housekeeping and laundry areas to achieve departmental productivity objectives and service quality standards. Your duties will include supervising housekeepers, inspecting guest rooms, and ensuring the preparation of VIP rooms.
Key Responsibilities
- Supervise the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards
- Assign guest room housekeeper cleaning stations
- Inspect guest rooms after housekeepers are finished and correct any oversights
- Report guest room status to housekeepers
- Inspect storerooms and report due-out status to the front desk
- Inspect for needed repairs and report maintenance problems immediately
- Perform hiring, training, and provide career development for housekeeping staff
- Complete scheduling staff and work according to forecasted occupancy
- Report vacant/clean guest rooms to the front desk every two hours
- Administrate the lost and found program
- Supervise the preparation of VIP rooms and ensure VIP turndown when needed
- Perform other duties and tasks as assigned by management
Physical Requirements
This role requires frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility, as well as carrying, lifting, pushing, pulling, and moving items weighing up to 50 pounds on your own, with heavier items being a team lift.
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