Service Desk Technician
1 day ago
At Parallel Partners, we are seeking a highly skilled and motivated Service Desk / Helpdesk Technician, Level 1 to join our team. As a key member of our IT department, you will provide technical support and assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs effectively.
Responsibilities:- Monitor and respond to IT tickets in a timely and efficient manner.
- Provide tier 1 and 2 support to employees, resolving issues and escalating complex problems to senior technicians as needed.
- Collaborate with the IT Manager to develop and implement effective solutions to recurring issues.
- Stay up-to-date with the latest software and hardware technologies, and provide training and support to end-users as needed.
- Perform software and hardware installations, maintenance, and troubleshooting.
- Support new hires with equipment and software setup, and provide ongoing technical support as needed.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1-2 years of experience in IT support, with a strong understanding of computer systems and software.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Experience with Office 365, SharePoint, and other Microsoft products.
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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