Service Operations Manager

4 days ago


Wilmington, Massachusetts, United States Jobot Full time
Job Summary

We are seeking a highly skilled Service Operations Manager to oversee our service operations and ensure the successful installation and maintenance of our machinery. As a key member of our team, you will be responsible for managing the assembly of machines, training customers, and providing exceptional customer service.

Key Responsibilities
  • Assemble machines in our shop, ensuring they are built on time, on budget, and to the highest quality standards.
  • Travel to customer sites to commission machines, train operators, and provide ongoing support and maintenance.
  • Respond to customer service calls, resolving issues promptly and efficiently.
  • Collaborate with our engineering team to identify and resolve any issues with machine design or functionality.
  • Document all builds, installations, and customer interactions, ensuring accurate and timely reporting.
Requirements
  • Proven experience in machine assembly, installation, and maintenance.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
  • Comfortable with frequent travel, including overnight stays and weekend work.
What We Offer
  • A competitive salary and performance-based incentives.
  • A comprehensive health benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and innovative work environment.


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