Sportsbook Operations Associate

1 week ago


Michigan City, Indiana, United States Blue Chip Casino Hotel Spa Full time
Job Overview

Company Overview:
Blue Chip Casino Hotel Spa is a leader in the gaming and hospitality industry, dedicated to providing exceptional experiences for our guests. We pride ourselves on our commitment to excellence and continuous improvement in our operations.

Position Summary:

The Sportsbook Operations Associate plays a crucial role in facilitating seamless cash transactions for wagers at our sportsbook. This position is integral to supporting our betting operations by processing ticket sales and ensuring accurate payouts.

Key Responsibilities:
  • Deliver prompt, courteous, and precise service to all guests.
  • Process bets and parlay cards while issuing tickets for all sporting events in a professional manner using our advanced wagering system.
  • Handle winning tickets and vouchers, ensuring accurate payouts to guests.
  • Maintain and balance a cash drawer for ticket issuance and redemption, adhering to cash handling protocols.
  • Keep the sportsbook window organized and well-stocked for subsequent shifts.
  • Ensure accurate transaction processing and maintain reconciliation records.
  • Stay informed about all terms and conditions related to sports wagering.
  • Possess comprehensive knowledge of current lines and odds in the sportsbook.
  • Complete all necessary company, federal, state, and gaming regulation documentation accurately.
  • Uphold confidentiality regarding sensitive information obtained during work.
  • Adhere to all established company policies and regulatory guidelines.
  • Perform additional duties as assigned.
Qualifications:
  • High School diploma or GED is required.
  • Must be at least 21 years of age.
  • Experience in customer service is essential.
  • Prior experience in cash handling is necessary.
  • Preferred: Six months of experience in race and sports wagering.
  • Preferred: Strong understanding of the gaming industry and betting processes.
  • Ability to operate sportsbook tracking and compliance software is advantageous.
  • Flexibility to work various shifts and hours is required.
  • Must be able to obtain and maintain necessary licenses and certifications.
Additional Information:

Your information will be kept confidential in accordance with EEO guidelines. Blue Chip Casino Hotel Spa is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.



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