IT Business Systems Analyst
1 week ago
Job Title: Business Systems Support Analyst
Reports to: Manager of Business Applications
Location: Remote
OUR COMPANY
At Jacob Stern & Sons, we foster an environment that emphasizes compassion, humility, and a sense of humor. Our organization stands out as a family-owned business with over 160 years of experience, recognized globally for our stability and commitment to quality. We specialize in the import, export, processing, and distribution of specialty agri-chemical products derived from natural sources, and we pride ourselves on building long-lasting relationships with our clients.
POSITION OVERVIEW
We are seeking a dedicated Business Applications Support Analyst to join our IT Business Applications team. This role is essential for providing comprehensive support to end-users. The ideal candidate will possess a strong understanding of Microsoft AX/D365 F&O products, with additional experience in CRM/D365 CE and Power Platform being advantageous.
RESPONSIBILITIES AND ACCOUNTABILITIES
- Oversee daily system operations (AX2012, D365 F&O, CRM, PowerBI)
- Monitor scheduled processes to ensure efficiency
- Provide end-user support, including troubleshooting, issue resolution, and training
- Manage the incidents queue effectively
- Lead necessary upgrades for cloud-based systems
- Ensure compliance with processes in the ticketing system (SLAs, documentation, etc.)
- Create and maintain documentation for processes and training materials
- Assist project teams in testing modifications and major updates
- Identify and address potential issues or process gaps proactively
- Collaborate with Developers and Business Systems Analysts to resolve production issues
- Coordinate with third-party partners to manage support resources
- Occasional domestic travel may be required
KNOWLEDGE, ABILITIES, AND SKILLS DESIRED
- Minimum of 3 years of experience with Microsoft Dynamics AX and D365
- Strong background in Operations (Supply Chain, Logistics, and Trade) with basic Finance knowledge
- Exceptional communication skills, both written and verbal
- Proven ability to troubleshoot issues and develop timely solutions independently
- Advanced experience in software support
- Familiarity with D365 CRM and Customer Engagement is preferred
- Knowledge of Power Platform and Power BI is a plus
CORE COMPETENCIES
Planning and Organizing: Ability to set goals and priorities, assessing the necessary actions, time, and resources to achieve them.
Problem Analysis: Skill in detecting problems, recognizing important information, and linking various data to trace potential causes.
Verbal & Written Expression: Capacity to communicate clearly and adjust language to suit the audience, effectively expressing ideas in writing.
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