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Senior Venue Operations Manager

2 months ago

Nashville, Tennessee, United States Pinnacle Live Full time
Senior Venue Operations Manager
Company Overview
Pinnacle Live serves as a distinguished, in-house audiovisual partner, dedicated to enhancing live event experiences for clients and venues that seek excellence.

With a unique blend of strategic problem-solving and hands-on execution, we provide tailored audiovisual solutions for in-person, virtual, and hybrid gatherings.

The most remarkable and impactful events share a common thread:
a team of committed and passionate individuals working diligently behind the scenes to ensure success. We are in search of such individuals. Pinnacle Live embodies a spirit of collaboration, empowering you to confront challenges head-on and deliver exceptional hospitality and event experiences.

Job Summary:
The Senior Venue Operations Manager is tasked with effectively overseeing the operations of their designated venue.

This role encompasses the responsibility of sustaining profitability while achieving sales and operational objectives, all while delivering top-tier customer service to all stakeholders, including hotel partners, clients, and team members.

Moreover, the Senior Venue Operations Manager will foster a culture of success, advocate for diversity, pursue ongoing improvement, and demonstrate a steadfast commitment to nurturing and enhancing venue relationships.


Key Responsibilities:


Provide leadership throughout all event phases, ensuring an unwavering commitment to exceptional customer service for both internal and external stakeholders.

Guide the Operations team to guarantee smooth floor operations, including the timely and precise setup and breakdown of equipment and other essential activities.

Responsibilities include recruiting, interviewing, and training team members, planning and delegating tasks, coaching, mentoring, directing work, evaluating performance, and managing rewards and disciplinary actions.

Address and resolve complaints and issues
Review financial statements to ensure profitability; manage expenses by leveraging available resources and implementing cost control measures as needed.
Maintain inventory accuracy, ensuring quality, functionality, organization, security, and availability.
Stay informed about industry trends, tools, and innovations.
Develop and sustain strong partnerships with venue collaborators.
Represent Pinnacle Live as a valued partner during hotel meetings and client site visits.
Ensure prompt payment of all financial obligations.
Oversee timely processing of billing and invoices; enforce compliance with all financial management standard operating procedures.
Provide the Sales Manager with the necessary tools and support to maximize revenue and enhance capture rates throughout all phases of the sales cycle.
Train, manage, and develop the team in accordance with company standard operating procedures, fostering elevated customer service standards, employee development, and a culture of achievement.
Effectively utilize relevant company computer systems while continuously striving to update and enhance systems and technical skills.
Provide technical support for events as required.
Delegate tasks efficiently as necessary.
Adhere to all safety protocols and standard operating procedures.
Other duties as assigned.

Education & Experience:
High School Graduate or equivalent
Five (5) years of management-level experience in the audiovisual and/or hospitality sector preferred.
Proven experience in aligning team members towards common objectives.
Excellent communication skills with the ability to cultivate long-term relationships (with internal teams and external partners).

Required Skills & Knowledge:
To excel in this role, an individual must effectively perform each essential duty. The requirements listed herein represent the knowledge, skills, and/or abilities required.
Strong technical proficiency
Good working knowledge of computer hardware and software
Ability to plan and prioritize effectively
Strong interpersonal skills
Excellent verbal and written communication skills.
Outstanding organizational skills and attention to detail.
Strong team player orientation
Professional appearance
Reasonable accommodations may enable individuals with disabilities to perform essential functions.
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.
Pinnacle Live is dedicated to welcoming, valuing, and supporting every individual and their unique contributions. We are actively working to cultivate an environment where diversity, equity, inclusion, belonging, and mutual respect flourish.

We recognize that diversity is multifaceted, and that genuinely valuing diversity requires ongoing efforts to create a welcoming atmosphere for all.

Pinnacle Live acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, affirming the identities and experiences of all our members.

We strive to foster an environment that actively embraces all forms of diversity.