Customer Service Ambassador
6 days ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, answering phone calls, and assisting with various administrative tasks.
Key Responsibilities:
- Greet and Assist Members: Greet members, prospective members, and guests in a friendly and welcoming manner, ensuring that they feel valued and appreciated.
- Front Desk Operations: Handle all front desk-related activities, including answering phones in a timely and professional manner, responding to caller inquiries, and facilitating updates to member accounts.
- Account Management: Check members into the system, facilitate updates to their accounts, and respond to any questions or concerns they may have in a timely and professional manner.
- Tour Prospective Members: Provide tours to prospective members, highlighting the benefits and amenities of our club, and answer any questions they may have about membership options.
About You: To succeed in this role, you must be a strong communicator, possess excellent interpersonal skills, and have a passion for delivering exceptional customer service. If you enjoy working in a fast-paced environment, are proactive, and thrive on building relationships, we would love to hear from you
What We Offer:
- Competitive Salary: $45,000 - $55,000 per year, depending on experience
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Opportunities for Advancement: Opportunities for career growth and advancement within the company
About Us: At Planet Fitness, we are committed to creating a positive and supportive work environment where our employees can grow and thrive. If you are passionate about delivering exceptional customer service and want to join a dynamic team, apply today
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