Guest Services Representative

2 weeks ago


Hobbs, New Mexico, United States Zia Park Casino Hotel Racetrack Full time

Transforming the Hospitality Experience.

Embrace a Fulfilling Career.

At Zia Park Casino Hotel Racetrack, we are redefining the entertainment landscape. We believe that a career in the gaming industry offers an exhilarating environment, dynamic shifts, and a team of diverse, passionate colleagues, alongside ample opportunities for personal and professional growth.

Key Responsibilities:

  • Deliver outstanding guest service consistently.
  • Coordinate with various departments regarding VIP guests and their specific requirements.
  • Maintain comprehensive knowledge of all hotel amenities and upcoming events.
  • Promote and sell exclusive hotel packages and upgrades when applicable.
  • Manage the house bank and process all financial transactions in accordance with company policies.
  • Adhere to established procedures for posting charges, cashing checks, safe deposits, and refunds.
  • Stay informed about emergency protocols and company regulations.
  • Exhibit strong communication skills and the physical capability to lift and move moderate weights.
  • Handle reservations and ensure accurate data entry into the system.
  • Respond to inquiries regarding room rates, hotel facilities, and local attractions.
  • Collaborate with the Hotel Sales Manager on bookings.
  • Stay updated on the functionality of the phone system.
  • Address special requests from guests with professionalism.
  • Complete assigned tasks and documentation in a timely manner.
  • Provide information about hotel services, guest registration, and local dining and entertainment options.
  • Welcome, register, and assign rooms to guests, while also managing retail shop inventory.
  • Process sales transactions in the retail shop.
  • Maintain a tidy and organized workstation.
  • Perform additional duties as directed by management.

Qualifications:

  • Minimum age of 18 years.
  • High School diploma or equivalent required.
  • Preferred six months of relevant experience or training, or a suitable combination of education and experience.
  • Proficiency in Microsoft Office applications (Excel, Access, Word).
  • Ability to read, write, and communicate effectively in English.
  • Basic math skills, including addition, subtraction, fractions, decimals, and percentages.
  • Strong problem-solving abilities, with the capacity to gather data and draw valid conclusions.
  • Physical mobility with reasonable accommodations, including the ability to lift up to 25 lbs and perform various physical tasks.

Join Us in Leading the Entertainment Industry.

We have established ourselves as a premier provider of integrated entertainment, sports content, and casino gaming experiences across North America. Our commitment to diversity and sustainability reflects our dedication to our community, team members, vendors, and the environment.

Equal Opportunity Employer



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