Store Operations Manager

3 days ago


Middletown, New York, United States H&M Group Full time
About this Opportunity

We are seeking an exceptional Store Operations Manager to join our team at H&M Group. As a key member of our store operations, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store.

The ideal candidate will have excellent communication skills, be able to work with numbers, and manage statistics effectively. You will also be an emerging leader who enjoys taking responsibility and is motivated by performance and competition to be truly customer-centric.

Key Accountabilities:

  • Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent yourself and the H&M brand positively during customer interactions.
  • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them.
  • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
  • Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
  • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
  • Ensure all admin routines for both people and operations are handled in a correct way.

Essential Skills and Qualifications:

  • To be a successful and effective Store Operations Manager, you'll be an emerging leader who enjoys taking responsibility.
  • You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
  • You are achievement-oriented, motivated by performance and competition to be truly customer centric.


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