Residential Support Specialist

2 weeks ago


Palatine, Illinois, United States Wings Program Inc Full time
Job Description

Objective: To ensure the effective functioning of the Safe House and Crisis Line while providing essential support to clients.

Key Responsibilities:

  • Manage the Crisis Line by delivering crisis intervention, counseling, education, safety planning, and referrals to callers.
  • Conduct and approve intake assessments to evaluate guests' needs and suitability for services at the Safe House.
  • Engage with guests in communal areas, demonstrating social skills, conflict resolution, parenting, and daily living skills such as time management and budgeting.
  • Oversee and coordinate activities related to house policies and chores.
  • Identify guest needs and communicate these to the appropriate staff member to facilitate donations and services.
  • Ensure the safety and security of the building, reporting any concerns to the relevant personnel.
  • Maintain accurate records, including up-to-date client files, statistical reports, and census data.
  • Update daily rosters and shift reports.
  • Assist with meal preparation and service during shifts.
  • Help in processing and storing donations as required.
  • Participate in supervision, weekly group meetings, and other necessary meetings.
  • Engage in appropriate training and educational opportunities.
  • Report any suspected child abuse to the Department of Children and Family Services as mandated by law and agency procedures.
  • Be available to work evenings, weekends, and holidays as needed.

Requirements:

  • Associate degree in social services or a closely related field, or equivalent experience is required.
  • Completion of a 40-hour domestic violence training and CPR/First Aid certification is preferred.
  • ICDVP credential is preferred.
  • Food Safety and Sanitation Certification is preferred.
  • Bilingual skills (Spanish, Polish, or Russian) are preferred.
  • Proficiency in Microsoft Office Suite is required.
  • Commitment to diversity, equity, and inclusion is essential.
  • Ability to work independently and efficiently, with strong organizational skills and attention to detail.
  • Experience in handling sensitive issues while maintaining professional boundaries with clients.
  • Demonstrated professionalism, flexibility, good judgment, and a commitment to teamwork.
  • Ability to meet physical demands of the role, including lifting up to 35 pounds regularly and standing for extended periods.


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