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Field Service Technician

2 months ago

Atlanta, Georgia, United States Peak Technologies Full time
Job Description

Job Title: Field Service Technician / Customer Service Engineer

Company: Peak Technologies

Location: Remote (with 90% daily travel and up to 20% overnight travel to customer sites nationally)

Job Type: Full-time

Job Category: Field Service

About Us: Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

Job Summary: We are seeking a highly skilled Field Service Technician / Customer Service Engineer to join our team. As a Field Service Technician / Customer Service Engineer, you will provide service and support for Peak Technologies supported equipment, in a timely manner, including installations, repair, preventative maintenance, calibration, and sales support.

Responsibilities:

  • Provide exceptional customer service: Ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
  • Install, maintain, and repair FHE (forms handling equipment): Installs, maintains, and repairs FHE (forms handling equipment)
  • Take ownership of position: Proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
  • Develop a working knowledge of Corporate and Service Department procedures and policies: Develop a working knowledge of Corporate and Service Department procedures and policies.
  • Perform other duties/special projects as assigned: Performs other duties/special projects as assigned.

Requirements:

  • Near expert level technical background: Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
  • Associate degree required and/or 5-plus years of equivalent work experience: Associate degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry.
  • Certification in information technology, process improvement, or similar disciplines is desired: Certification in information technology, process improvement, or similar disciplines is desired.
  • Operates within division or department policy guidelines: Operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
  • Reads and interprets documents: Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Applies common sense understanding: Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Escalates issues discovered: Escalates issues discovered while performing required tasks to minimize customer disruptions.
  • Prioritizes and handles multiple tasks simultaneously: Prioritizes and handles multiple tasks simultaneously.
  • Strong computer skills and phone application skills: Strong computer skills and phone application skills using Microsoft Windows-based programs are required.
  • Self-starter and motivated: Self-starter and motivated to perform effectively during times of high demand.
  • Ability to work from home with minimal supervision: Ability to work from home with minimal supervision or guidance.
  • Must have a valid driver's license: Must have a valid driver's license and maintain a safe driving record.
  • Must be able to lift 50 lbs: Must be able to lift 50 lbs without limitations or constraints.
  • Be able to travel throughout the country: Be able to travel throughout the country.
  • Be able to perform in high-pressure environments: Be able to perform in high-pressure environments.
  • Critical physical effort: Critical physical effort consisting of continuously standing, bending, and handling equipment.
  • Exposure to limited amounts of noise and paper dust: Exposure to limited amounts of noise and paper dust.