Field Service Technician

2 weeks ago

Atlanta, Georgia, United States Peak Technologies Full time
Job Title: Field Service Technician

Join Peak Technologies, a leading provider of end-to-end enterprise mobility, managed services, printing, and mobile data capture solutions, as a Field Service Technician. In this role, you will provide timely and effective service and support for Peak Technologies supported equipment, including installations, repair, preventative maintenance, calibration, and sales support.

Key Responsibilities:
  • Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
  • Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
  • Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
  • Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
  • Regularly interact and build strong relationships with internal and external customers.
Requirements:
  • Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
  • Associate degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry.
  • Certification in information technology, process improvement, or similar disciplines is desired.
  • Strong computer skills and phone application skills using Microsoft Windows-based programs are required.
  • Self-starter and motivated to perform effectively during times of high demand.
  • Ability to work from home with minimal supervision or guidance.
About Peak Technologies:

Peak Technologies provides end-to-end enterprise mobility, managed services, printing, and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.

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