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Dining Experience Specialist
2 months ago
The purpose of this position is to provide exceptional guest experiences and ensure a memorable stay at the resort. As a Banquet Server, you will be responsible for interacting with guests, serving food and beverages, and maintaining a high level of professionalism in a fast-paced environment.
Key Responsibilities- Review Banquet Event Orders (BEOs) to ensure rooms are set according to contract specifications.
- Prepare rooms for events, adjusting lighting, sound volumes, and temperature as needed.
- Communicate with banquet management staff regarding special needs and ensure events run smoothly.
- Assist in ensuring timely execution of events and relay any issues to the Banquet Manager.
- Maintain high standards of safety and cleanliness in all venue areas.
- Communicate any areas of need, problems, or concerns to the Banquet Manager.
- Update inventory of conference center equipment monthly and store in designated areas.
- Work with banquet and sales staff to transport items for outdoor events.
- Provide exceptional customer service, delivering a lasting experience for guests.
- Maintain a clean and organized workspace, adhering to company standards.
- Deliver food and beverages to guests, ensuring timely service.
- Assist with events and food and beverage services, including serving tables, clearing plates, and running food to and from buffet lines.
- Deliver alcoholic and non-alcoholic drinks to guests.
- Perform basic cleaning tasks as needed or directed by the Banquet Manager.
- Greet guests warmly and maintain a professional demeanor at all times.
- Adhere to grooming and appearance standards consistently.
- Understand and communicate products and services available at the resort.
- Demonstrate exceptional customer service skills, including S.E.E. (Smile, Eye Contact, Engage).
- Comply with all policies and procedures set forth by the property Employee Handbook.
- High school diploma or equivalent preferred.
- 1 year of banquet or serving experience preferred.
- Excellent oral communication skills required.
- Positive interpersonal skills required.
- Ability to speak English fluently and write in basic English.
- Ability to lift heavy objects of 25-50 lbs.
- Food Handlers Card and OLCC Certification required.
This position may be indoor or outdoor, with varying weather conditions. A varying schedule, including evenings, holidays, and extended hours, is expected.
Physical Requirements- Ability to speak and hear.
- Close and distance vision.
- Identify and distinguish colors.
- Frequent walking and standing.
- Ability to lift and carry up to 25 lbs frequently and up to 50 lbs occasionally.