RV Service Advisor

2 days ago


Klamath Falls, Oregon, United States RV Country Full time

At RV Country, we're committed to delivering exceptional customer experiences in our busy service department. As a key member of our team, you'll play a vital role in supporting our RV Customer Service Philosophy and Standards.

Key Responsibilities:

  • Support the RV Customer Service Philosophy and Standards.
  • Create and maintain positive relationships with service employees and management.
  • Participate in service meetings for Safety, Technical Updates, and employee communication.
  • Attend weekly product update meetings with the management team.
  • Create work orders, including working directly with customers during the diagnostic, quoting, repair, and invoicing processes.
  • Participate in continuous improvement processes for customers, employees, and the company.

Requirements:

  • Excellent communication skills.
  • Understanding of the service process.
  • Analysis and problem-solving skills.
  • Commitment to and creative thinking for continuous improvement.
  • High ability to multitask.
  • Ability to develop and maintain good business relationships with external and internal customers.
  • Excellent planning, organizational, and time management skills.

Benefits:

  • 401(k) plan.
  • Health, vision, and dental insurance.
  • Life insurance.
  • Paid time off and holidays.
  • Referral and retention bonuses.
  • Employee of the Month bonus.
  • Employee discounts.

The physical demands of this role include sitting, standing, walking, and occasional lifting of up to 25 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

RV Country is an equal opportunity employer committed to providing a diverse and inclusive work environment.


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