Customer Service Representative
1 month ago
At Hultafors Group North America, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.
Job SummaryThe Customer Service Representative will be responsible for delivering exceptional customer service to both internal and external customers, utilizing verbal and written communication to resolve inquiries, concerns, and issues in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries, requests, and concerns via phone, email, and mail, providing accurate and timely information and resolving issues in a professional and courteous manner.
- Process and expedite distributor orders, ensuring accurate and timely fulfillment of customer needs.
- Assist end-users with product information, troubleshooting, and returns, providing a positive and professional customer experience.
- Communicate with internal team members to ensure seamless collaboration and effective issue resolution.
- Update customer web portals with order information, shipping details, and invoices.
- Log all calls and emails for tracking and quality improvement purposes.
- Associate's degree or equivalent work experience.
- Two years of customer service experience.
- Proficiency in Microsoft Office Suite, particularly Excel and Word.
- High level of professionalism, attention to detail, and ability to maintain positive relationships with customers.
- High energy and self-motivation are essential for this role.
- Reliability and promptness are critical in serving customers to the highest level.
- Bachelor's degree in Business, Communication, or related field.
- Three to five years of customer service experience in a manufacturing environment.
- One to three years of customer service experience with a focus on accommodating customer needs through reading, speaking, and writing.
We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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